Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal information: Name, email address, phone number, shipping address, and billing address.
• Payment information: Credit card details are processed securely through our payment provider (Shopify Payments / Stripe). We do not store your full card number.
• Order information: Products purchased, custom design details, order history.
• Technical information: IP address, browser type, device type, and browsing behavior on our site via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending design proofs and shipping notifications.
• Communicate with you about your order, respond to inquiries, and provide customer support.
• Send promotional emails and newsletters (only with your consent — you can unsubscribe at any time).
• Improve our website, products, and services based on usage patterns and feedback.
• Prevent fraud and maintain the security of our platform.

3. Sharing Your Information

We do not sell your personal information. We share data only with:

• Service providers: Payment processors, shipping carriers, email services, and analytics tools that help us operate our business.
• Legal compliance: When required by law, court order, or government regulation.

4. Cookies

We use cookies and similar technologies to remember your preferences, keep items in your shopping cart, and understand how you use our site. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

5. Data Security

We take reasonable measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at privacy@neonsigns.com.

7. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To make a request, contact us at the email above.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this privacy policy, please contact us at privacy@neonsigns.com or through our contact form.